Stuck? Start here.
Five fixes solve nearly every Think Stick problem. Work down the list.
1. It will not start
Unplug the stick, plug it into a different USB port (directly on the computer, not a hub), open the drive, and double-click Start Think Stick. First launch can take a few minutes.
2. Replies are slow
Open Settings → Performance and pick a smaller AI model. Closing heavy programs helps too.
3. Voice cannot hear me
Click Allow when the browser asks for the microphone. On a phone, connect through Mobile Access and accept the one-time security prompt (tap Advanced, then Continue).
4. A document will not import
Check Documents: failed files stay listed with the reason. Scanned PDFs and photos take longer while the stick reads them page by page — you can keep chatting the whole time.
5. Something feels broken
Open Settings → Stick health and press Make my stick perfect. It verifies every critical file and repairs what it can, offline.
Still stuck?
Settings → Support report creates a small diagnostic file (no conversations included). Email it to support@think-stick.com and a human will reply.