Refunds

Refunds & Returns

Thirty days, money back, no interrogation. Here is exactly how it works.

Effective date: July 3, 2026. Plain-language draft prepared for launch; have an attorney review before high-volume sales.

The guarantee

If Think Stick is not for you, email us within 30 days of delivery and we refund the full purchase price once the stick arrives back to us. No forms, no restocking fee.

How to return

  1. Email support@think-stick.com with your order number.
  2. We reply with a return address within 2 business days.
  3. Refunds go to the original payment method within 5 business days of receipt.

Your data

Delete anything personal before returning (Settings for conversation history, Memory, and the My Files folder). Returned sticks are fully wiped and never resold with prior data.

Warranty repairs

Hardware failure within 1 year: we replace the stick. The built-in Repair tools fix most software issues without a return.